Troubleshooting
there is a problem with the hands-free system or a Bluetooth device, first
check the table below.
When using the hands-free system with a Bluetooth device
|
Symptom |
Likely cause |
Solution |
Page |
|
Cell
phone |
This
system |
| The hands-free system or Bluetooth
device does not work. |
The connected device may not be a
compatible Bluetooth cell phone. |
For USA customers, please visit
www.subaru.com for details. Outside of the
USA customers, contact your local dealer to
arrange a demonstration in order to confirm
whether or not the device can be paired with
the vehicle. |
* |
- |
| The Bluetooth version of the connected
cell phone may be older than the
specified version. |
Use a cell phone with Bluetooth version 1.1 or
higher (recommended: Ver. 2.1 + EDR or
higher). |
* |
5-68 |
*: For details, refer to the owner's manual that came with the cell phone.
When registering/connecting a cell phone
|
Symptom |
Likely cause |
Solution |
Page |
|
Cell
phone |
This
system |
| A cell phone cannot be registered |
An incorrect passcode was entered
on the cell phone |
Enter the correct passcode on the cell phone |
* |
- |
| The registration operation has not
been completed on the cell phone
side. |
Complete the registration operation on the cell
phone (approve registration on the phone). |
* |
- |
| Old registration information remains
on either this system or the cell
phone. |
Delete the existing registration information from
both this system and the cell phone, then register
the cell phone you wish to connect to this system. |
* |
5-69 |
| A Bluetooth connection cannot be
made. |
Another Bluetooth device is already
connected. |
Manually connect the cell phone you wish to use to
this system. |
- |
5-69 |
| Bluetooth function is not enabled on
the cell phone |
Enable the Bluetooth function on the cell phone |
* |
- |
| Automatic Bluetooth connection on
this system is set to off. |
Set automatic Bluetooth connection on this system
to on when the ignition switch is turned to the "ACC"
or "ON" position. |
- |
5-69 |
*: For details, refer to the owner's manual that came with the cell phone.
When using the phonebook
|
Symptom |
Likely cause |
Solution |
Page |
|
Cell
phone |
This
system |
| Phonebook data cannot be transferred
manually. |
The profile version of the connected cell
phone may not be compatible with
transferring phonebook data. |
For USA customers, please visit
www.subaru.com for details. Outside of the
USA customers, contact your local dealer to
arrange a demonstration in order to confirm
whether or not the device can be paired with
the vehicle. |
* |
- |
| Transfer operation on the cell phone has
not completed. |
Complete transfer operation on the cell phone
(approve transfer operation on the phone). |
* |
- |
| Phonebook data cannot be edited. |
Editing function is not available on this
system. |
- |
- |
5-79 |
*: For details, refer to the owner's manual that came with the cell phone
In other situations
|
Symptom |
Likely cause |
Solution |
Page |
|
Cell
phone |
This
system |
| Even though all conceivable measures
have been taken, the symptom
status does not change. |
The cell phone is not close enough to
this system. |
Bring the cell phone closer to this system. |
- |
- |
| The cell phone is the most likely cause
of the symptom. |
Turn the cell phone off, remove and reinstall
the battery pack, and then restart the cell
phone. |
* |
- |
| Enable the cell phone's Bluetooth connection. |
* |
- |
| Stop the cell phone's security software and
close all applications. |
* |
- |
| Before using an application installed on the
cell phone, carefully check its source and how
its operation might affect this system. |
* |
- |
*: For details, refer to the owner's manual that came with the cell phone. |
Command list
Appendix